Job Openings

Below you will find all of our current job openings.

Job category
Location
Full-stack Developer

As a Full-stack Developer at DigitalRoute you will participate in the full product development cycle, from idea generation to getting feedback from end customers. Develop a new cloud platform, which will be delivered as-a-service, implement new features and functions. Implement new features and functions. Extend the web interface of our product, which is currently implemented in React and Redux.

Final application date: 2018-03-28
Apply
UX Designer

As a UX designer at DigitalRoute you will take the lead in envisioning how people experience our product and bring that vision to life, facilitate workshops to get input to the design process. Create and extend wireframes, UX flows, mockups, interactive prototypes and site maps according to new incoming requirements. Participate in the full product development cycle, from idea generation to getting feedback from end customers.

Stockholm
Final application date: 2018-03-28
Apply
Summer camp at DigitalRoute

Get a great work experience and make some money this summer while working with all the modern software development tools that you probably want to know and love. Come and use your creativity at our office, located in the center of Stockholm city.

Final application date: 2018-03-15
Apply
QA Engineer (SaaS/PaaS)

As a QA Engineer you will assist in troubleshooting SaaS, PaaS and complex java solutions. Write performance test, integrations tests, Exploratory testing and Continuous integration automation on DigitalRoute software. Drive change where it is needed. Be a part of Test Process Improvements and evaluating new testing tools.

Stockholm
Final application date: 2018-03-23
Apply
DevOps - AWS Engineer

As a Dev/Ops - AWS Engineer you will be a part of our DevOps journey, scaling up our organisation with some more DevOps and development teams, moving the business to the cloud. Build, operate SaaS and PaaS solutions based on DigitalRoute technology in AWS. Use tools and services such as AWS, Git, Jenkins. Create gargantuan scale data processing solutions with real-time performance demands.

Jobbkategori
Stockholm
Final application date: 2018-03-23
Apply
Renewal Manager

Introduction to business area:

DigitalRoute’s business is based on its software, which is sold both as traditional license and on subscription basis. The software is a world-leading data integration product that helps customers across many industries monetize operational data as well as optimize operations and customer service – typically as part of their digitalization and IoT initiatives. In addition to software, we provide our clients with product support and a range of product-related professional services. The renewal part of DigitalRoute business is approximately a third of the company’s turnover, and includes product support and subscriptions.

You will manage all our renewal business, including customer communication and order booking. You will also grow the business based on our installed base, by looking for upsell opportunities. In addition to supporting all our accounts with renewals business, you will own selected customer accounts yourself. Growing our renewal business is a vital part of our growth strategy.

This is a high impact position combining relationship management, contract negotiation and client satisfaction and you will be accountable for customer retention through the annual renewal process, proactive customer management, and forecast accuracy.

Who are you?

We are looking for an individual who is extremely structured and has solid experience in renewal management from a software B2B company with international exposure. You easily communicate across cultures and hierarchies and different departments, internally and externally, with the aim of managing your assigned business and supporting other account owners. You always see business opportunities, and you naturally also consider every opportunity’s profit & loss perspective.

What we are looking for?

As Renewal Manager you will be responsible for renewals of our customers’ product support and subscriptions. You will be an integral part of DigitalRoute’s sales team and work closely with sales colleagues worldwide, as well as our Product, Marketing, Support, and Finance teams to ensure the long-term success of customers. You will be working intimately with Sales, including coaching sales colleagues on how a renewal event can drive new sales beyond actual renewal.

Core Responsibilities:

  • Renewals – development: drive renewals process in collaboration with the sales directors to maintain and improve customer contracts and relationships; work with the Telco and Enterprise SVP’s to develop and refine renewal process; establish metrics, together with our product and support teams, that monitor overall usage and satisfaction of clients.
  • Renewals - operations: monitor expiry dates and setup relevant notification systems to manage tasks aimed at renewal success; manage frequency of proactively getting in touch with clients.
  • Renewals - business: Provide timely proposals & quotes, negotiate and close renewal opportunities, book orders, set up billing/invoicing plans, and generate invoices. Work with the finance team to ensure payment is collected. Prepare customer-specific engagement strategy prior to each renewal. Handle customer inquiries related to pricing, product information and reinstatement of maintenance contracts. 
  • Customer communication: together with Marketing, Release Manager and Support communicate release management information with regards to EOS, EOL and upgrade options (direct, and via web & Salesforce); work with Marketing to design and implement campaigns to existing customers.
  • Support – directive implementation: communicate and follow-up across global sales and all clients (be the main communication channel of the Head of Global Support). 
  • Support – reference information: Accurately record support related activities on customer/partner record in Salesforce as reference for Support organization when providing solutions to support cases. 
  • Account ownership: Ownership of selected accounts, complete responsibility including customer relationship, seek possibility of upselling, and overall profit/loss and new order booking.
  • Installed base: Manage total list of DigitalRoute software deployments; ensure updates in Salesforce of any deployment / installation changes, triggered by renewal or contract changes; keep up to date information of installed base for use by company management and global sales; ownership and updating of external customer reference list.
  • Contracts: Ownership of selected customer contracts; product support and subscription contract expert – advisor to sales in new contract situations; develop general customer contract expertise and develop contract management function.

You will be measured on i) overall renewal sales order amount including forecasting ii) new sales (up-sales) on renewal-only customers iii) accuracy and update frequency of installed base information and deployment database.

Core Requirements:

  • Education: Bachelor's degree or relevant experience required.
  • Previous Roles: 5 years’ minimum experience in the telecom/IT industry in a renewal role of software solutions. Experience of managing customer accounts. Ability to create valid business reasons to engage customers. Solid experience of Salesforce.
  • Communication: The proven ability to define, document, and present solutions to complex business problems. Excellent phone presence, verbal and written skills.
  • Personal drive: Entrepreneurship, motivator, team player and professional. Results oriented with proven follow-up skills. Initiative to anticipate, research, and leverage important industry trends.
  • Language: Fluency in spoken and written English. Additional languages such as Spanish, French, German, are a great plus.

Reporting
You will line report directly to the head of our telco business (SVP Business Line Telecom) and by that have access to the management team of the company. You will also engage with our non-telco business (with the SVP Business Line Enterprise).

Your title will be Renewal Manager.

Our Values

Expert

We are proud to be the best.

It is important to remember that we are working in an ever changing environment. We need to keep developing, to remain the best at what we do. Passion is important here, we are passionate about our product and we love what we do, and that passion helps us to become and remain the experts we need to be to do our absolute best.

Open Minded

We dare to be disruptive and push boundaries.

We don’t want you to think outside the box, we want you to never imagine a box in the first place. We want you to challenge yourself, could this solution become better, is there an even better solution for this problem that you just haven’t imagined yet?

Committed

Together, we ensure 100 % customer satisfaction.

Success is not an option for us, it’s a must. Our trustworthiness is one of the tools we use to get there. We work actively to ensure that the targets that have been assigned are delivered on time and reach the customers’ expectations. We keep our promises and we are dedicated. This means that we are ready to kick in that higher gear and run that extra mile when it is needed. 

 

Contact details:

Are you our new colleague?

Any questions?

Contact hiring manager David Lindblom at david.lindblom@digitalroute.com or +46 708 139 446.

 

Apply now,

We look forward to you joining us!

 

 

Stockholm
Final application date: 2018-02-28
Apply
Senior Consultant/Solution Architect

DigitalRoute is looking to strengthen the regional team in Kuala Lumpur, Malaysia, with Senior Consultants/Solution Architects.

In this role, you will become the design authority for all aspects of DigitalRoute’s deployments across the world and not just APAC region. You will be an integral part of the delivery team and work closely with the solution team and DigitalRoute´s clients.

The position is based in Kuala Lumpur, you will be working from our new office in the middle of the Petaling Jaya city where you – despite when you will be out travelling, which will be frequent in this role, especially within the APAC region.

As a senior consultant/solution Architect, you will mainly be working with the following tasks:

  • Act as trusted client interface for technical discussions and architectural decisions
  • Understand and drive business opportunities
  • Lead and drive design workshops and to gather business requirements within the specific domain
  • Conclude solution overview and design
  • Guide DigitalRoute´s technical lead during the deliveries
  • Work closely with sales and the solution team to provide technical expertise throughout the sales process
  • Adhere to all stages of implementation project namely analysis, design, development/configuration, test, documentation, reporting, acceptance and support handover
  • Coach and mentor software engineers to establish architecture best practices

To be a good fit for the role, we think that you

Have experience as Solution architect/Technical lead within one or more of below listed domains is essential.

  • BSS/OSS
  • NFV/Cloud
  • PCRF
  • Mediation

We also believe that the best candidate for this position is a business-driven architect who thrives on taking initiative to innovate and define creative solutions ultimately delivering the most value to our clients.

Competencies required for the role:

  • Minimum of 10 years working experience and excellence in solution design and development in a senior position
  • Good experience in solution architecture for the specific domain
  • Strong communication skills are of utmost importance. Fluency in both spoken and written English is required
  • Excellent technical presentation skills
  • Good knowledge regarding hardware architecture, setup, and dimensioning.
  • Good knowledge of MediationZone is preferable
  • Good coding/scripting skills – E.g. Java / Python 
  • Knowledge regarding common protocols and interfaces in the mediation and PCRF domain such as the different flavours of Diameter, RESTFul APIs, provisioning etc is preferable.
  • College/University educated

If you are interested in the position, don’t wait for sending us yours, since we are continuously reviewing applications.

If you have any questions regarding the position, please reach out to hiring manager See Wei Tiong at weitiong.see@digitalroute.com.

We look forward to receiving your application!

 

Kuala Lumpur
Final application date: 2018-02-28
Apply
Product Manager

As Product Manager you will Drive the full Product Lifecycle process in area of responsibility – everything from market input, creation of business case to requirements and feature acceptance. This includes ownership of the Product Roadmap for the respective Product Line/Area as well as managing the Product’s Profit and Loss Communicate and share information and vision around the market, value propositions, roadmap and new features for existing and upcoming releases. Engage closely with the development teams in the form of a “Product Owner” to ensure timely and qualitative deliveries. Build market and customer awareness around area of responsibility, including material around new product releases and work with the Marketing department to develop Product Marketing strategy and Product Marketing materials Work with other Product Managers to ensure product consistency, sharing of intelligence and overall prioritization.

Stockholm
Final application date: 2018-02-20
Apply
Solution architect (OSS)

As a Solution Architect, you will mainly be working with the following tasks: Act as trusted client interface for technical discussions and architectural decisions Understand and drive business opportunities Lead and drive design workshops and to gather business requirements within the specific domain Conclude solution overview and design Guide DigitalRoute´s technical lead during the deliveries Work closely with sales and the solution team to provide technical expertise throughout the sales process

Stockholm
Final application date: 2018-02-28
Apply
Technical Business Consultant

If you turn on the heating in your house, buy a train ticket or make a call with your phone there is a great chance that the company behind these services use our technology to work with their data. You may not know about us, but the companies you trust to provide these daily services certainly do.

We are now looking to strengthen the regional team in Stockholm, Sweden, with a Technical Business Consultant. 

About the role

In this role, you will be leading the design of DigitalRoute’s deployments across the EMEA region. You will be working with the interface between DigitalRoute’s platform and the SAP product suite in various domains. Together with SAP, our new premium partner, we are opening up many new markets and opportunities within the EMEA region. Your role in this is to be our representative on this exciting journey!

As a Technical Business Consultant, you will mainly be working with the following tasks:

  • Act as trusted client interface for technical discussions and architectural decisions
  • Understand and drive business opportunities
  • Lead and drive design workshops and to gather business requirements within the specific domain
  • Conclude solution overview and design
  • Guide DigitalRoute´s technical lead during the deliveries
  • Work closely with sales and the solution team to provide technical expertise throughout the sales process

The position is based in central Stockholm, Sweden at our newly renovated office, but the role is operating in the whole EMEA region. This means that you will be traveling frequently to our customers within the region.

What we are looking for

To be a good fit for the role, we think that you have experience as Technical Business Consultant / Solution architect / Technical lead within some of the areas that DigitalRoute operates in. If you have worked with SAP it is a bonus, but for this role it is more important that you are business-driven and thrives on taking initiative to innovate and define creative solutions ultimately delivering the most value to our clients.

We believe that you have: 

  • Good experience within solution architecture for the specific domain
  • Strong communication skills are of utmost importance. Fluency in both spoken and written English is required
  • Excellent technical presentation skills
  • College educated, preferably an MSc

 

If you are interested in the position, don’t wait for sending us your application, since we are continuously reviewing applications.

In this recruitment we are working together with Safemind. To apply please go to: https://www.safemind.se/lediga-jobb/1546-technical-business-consultant-to-product-company/ 

If you have any questions please turn to Stina Gårdman at +46 707 509 160 or stina.gardman@safemind.se.

 

Stockholm
Final application date: 2018-02-28
Apply
Solution architect (PCRF)

As a Solution Architect, you will mainly be working with the following tasks: Act as trusted client interface for technical discussions and architectural decisions Understand and drive business opportunities Lead and drive design workshops and to gather business requirements within the specific domain Conclude solution overview and design Guide DigitalRoute´s technical lead during the deliveries Work closely with sales and the solution team to provide technical expertise throughout the sales process

Stockholm
Final application date: 2018-02-28
Apply
Black belt Integration Guru

As a black belt integration guru in our TAF team you will Pay attention to details and structure Scripting Python, Groovy and Bash Keeping our continuous integration pipeline a healthy green Work with Docker, Jenkins, Git, Atlassian Be our guide to the next level of software integration

Stockholm
Final application date: 2018-03-20
Apply
Software Engineer

As a Software developer at Digitalroute you will Work with Java and Scala Use tools such as IntelliJ, Git, Jenkins, Couchbase and Redis Have your head in the cloud and help us reach new heights in AWS Share your experiences from the trenches regarding code quality, architecture and design Drive change where it is needed Create gargantuan scale data processing solutions with real-time performance demands Join our lunch LAN gaming sessions (Track Mania!)

Stockholm
Final application date: 2018-02-20
Apply

If you can't find a job that suits you, you're always welcome to send us an open application for future recruitments.

Why Digitalroute