Business Support

Business Support is the backbone of Digitalroute, making sure everything runs smoothly. We consists of HR, Finance and Marketing and if you enjoy adding value by supporting and anticipating the business needs of a company on a transformation journey – this is the place for you!

Job openings

Below you can find all our current job openings. If you find one that suits you, let us know by applying today!

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Job category: Customer Acquisition
Apply by: 2020-01-05

It’s highly probable that at some point in time your data has passed through DigitalRoute technology. When you turn on the heating in your house, travel by airplane, buy a train ticket or make a call with your phone, there’s a great chance that the company providing these services uses DigitalRoute’s technology as an enabler. You may not know about us, but the companies that provide these daily services to millions of people daily certainly do.

 Joining us means that you’ll be joining an amazing team with more than 20 years of experience in helping businesses launch, provide and monetize their digital services.

 DigitalRoute is a venture-backed, privately held company with a record of profitability since 2005. With around 225 employees, the company is headquartered in Stockholm, Sweden with regional offices in Sofia, Bulgaria in Atlanta, USA and in Kuala Lumpur, Malaysia.

 

We think that you

  • are a seasoned professional with 5+ years working in the software industry
  • have managed current alliances or have been responsible for acquiring and setting up new alliances.
  • are curious and knowledgeable in the enterprise business software industry, and the processes that businesses have including quote-to-cash
  • are experienced in strategic and tactical account planning, as well as operational management of accounts
  • have a track record of maintaining relationships with global alliances
  • are accustomed to work internationally with global firms

As a Business Development Director at DigitalRoute you will

  • be tasked with acquiring new partnerships
  • be an ambassador for DigitalRoute
  • be responsible for developing business opportunities within our partners’ portfolios
  • ensure that your co-workers in the sales organization are able to monetize the partnership in the field
  • be responsible for negotiating agreements with partners
  • be self-driven in your role and have a self-evident part of tying new partners and business opportunities to our company
  • Travel within your role

 In this role you will report to SVP Global Business Development, Wisam Shalaby.

Job category: Customer Success
Location: Stockholm
Apply by: 2020-01-31

Job description

It is highly probable that at some point in time your data has passed through technology from DigitalRoute. If you turn on the heating in your house, travel by airplane, buy a train ticket or make a call with your phone from anywhere in the world! There is a great chance that the company behind these services use our technology to work with their data. You may not know about us, but the companies you trust to provide these daily services certainly do.

We think that you

  • Love meeting new people and develop already established relationships
  • Are passionate about working in a Global company with customers and colleagues all over the world
  • Are curious and innovative, want to test new alternatives to established working methods and like to drive change
  • Are good at communicating, both in getting your message across and as an active listener
  • Have a systematic way of working with a strong analytical ability
  • Have a history of working close together with Sales and Product departments to identify up sell opportunities with the aim of growing existing customer base
  • Have several years of direct costumer engagement experience in post-sales support, or equivalent experience in professional services, account or service management functions

As a Customer Engagement Manager at DigitalRoute you will

  • Be responsible for growing existing customer base through expertise and knowledge around our products and services
  • Be responsible for maintaining customer relationships by defining and maintaining a strategic account plan for assigned customers and develop action plans from customer feedback
  • Collaborate across functions to drive customer specific improvements and managing structured customer engagement
  • Be the primary contact for the customer and to maintain customer satisfaction through events, risk and escalation management
  • Be responsible for retention of revenue associated with assigned customers
  • Act as the voice of the customer Internally to collect information and feedback to drive continuous improvement across all areas
  • Identify and share best practices, and knowledge around business success and customer experience
  • Drive and pro-actively monitor customer satisfaction through regular interactions with the customer and maintain awareness of all customer activities
  • Be travelling to customer sites for account reviews or other strategic on-site meetings

You also enjoy having a good time with your colleagues at the local pub, go for a lunch run or ski trip or why not some table tennis, chess or climbing. All work and no play is not the DigitalRoute way!

Job title: UX/UI Designer
Job category: Product & Technology
Location: Stockholm
Apply by: 2019-12-31

It is highly probable that at some point in time your data has passed through technology from DigitalRoute. If you turn on the heating in your house, travel by airplane, buy a train ticket or make a call with your phone from anywhere in the world! There is a great chance that the company behind these services use our technology to work with their data. You may not know about us, but the companies you trust to provide these daily services certainly do.  Through Digital Route you will help companies such as Coca Cola, Samsung and Volvo to transform their business models.

At our office, located in the centre of Stockholm, we promote a flat hierarchy and flexible working hours to give all our employees a good work/life balance.

 We believe that you

  • Are open-minded and like to work in a highly collaborative environment
  • Are outgoing and communicative
  • Preferably possess a bachelor’s or master’s degree in User experience, Human user experience or Interaction design, or similar education
  • Are fluent in English, both verbally and written
  • Have worked in a similar role for 2-5 years
  • Enjoy working in a global company
  • Have working experience using Sketch or Figma, or similar design tools
  • Are more solution oriented rather than problem oriented
  • Feel passionate about UX & skilled in visual design

As a UX/UI designer at DigitalRoute you will 

  • Help us to establish the UX and design driven process at DigitalRoute  
  • Be working with visual design and user experience design
  • Work closely with engineers, product owners and project managers to ensure product quality
  • Create design documents that describe the user experience including customer journeys, personas, use-cases, site maps, process flows, storyboarding etc.
  • Have a close collaboration with the other UX designers & developers both remotely and in-house

If you also love table tennis, chess, football or a good time at the pub across the street, then you'll be a perfect fit. All work and no play are not the DigitalRoute way! 

Apply now,

We look forward to you joining us!

Responsible Recruiter  

Vilma Franzon

 vilma.franzon@digitalroute.com  

Job title: Full stack tester
Job category: Product & Technology
Location: Stockholm
Apply by: 2019-12-31

It is highly probable that at some point in time your data has passed through technology from DigitalRoute. If you turn on the heating in your house, travel by airplane, buy a train ticket or make a call with your phone from anywhere in the world! There is a great chance that the company behind these services use our technology to work with their data. You may not know about us, but the companies you trust to provide these daily services certainly do.


At our office, located in the centre of Stockholm. We promote self-organizing cross-functional teams, a flat hierarchy and flexible working hours to give all our employees a good work/life balance. We also support your continuous personal development through our so called TweakIt Days, a forum for spreading knowledge and competence throughout the organization. Because of our large customer base, each with a different set of requirements, there is always a new challenge and you will most certainly find projects that align with your passions.

We believe that you

  • Love working with developers where you complement the team with a quality perspective in the development cycle
  • Have hands on experience in quality assurance
  • Have experience in Front End testing
  • Have knowledge in JavaScript, docker and test automation
  • Have worked in challenging environments with exciting technologies and tools where you learnt a lot and are ready for more

As a Full stack tester at DigitalRoute you will

  • Assist troubleshooting in cloud environment
  • Perform exploratory testing in Front-/Back-end
  • Write integration, performance and E2E tests
  • Use test frameworks like Cypress
  • Drive change where it is needed and be a part of Test process Improvements and evaluating new testing tools
  • Use tools and services such as Node.js, Kubernetes, AWS, Docker, Git, Jenkins and JIRA
  • Like to build knowledge into certain areas, be it AWS, Docker, Kubernetes or performance optimization
  • Be a part of the DevOps journey

If you also love table tennis, chess, football, brain wracking games or a good time at the pub across the street, then you'll be a perfect fit. All work and no play are not the DigitalRoute way!

We look forward to you joining us!

Responsible Recruiter  

Vilma Franzon

 vilma.franzon@digitalroute.com  

Job title: Project Manager
Job category: Customer Acquisition
Location: Sofia
Apply by: 2019-12-20

Would you like to join a world leading company in developing our technically advanced product even further? The profile we are looking for will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

We are looking for a Project Manager based in our Sofia office.

Who are you?
To head this challenge we are looking for an individual who thrives in planning and problem-solving tasks. We believe you have the ability to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences. Our ideal candidate is results driven and works well in a diverse team in a fast paced and changing environment.

We believe that you have

  • University degree in related subject
  • Computer literate – both personally and from a business context.
  • Experience in project management within the telecommunication domain.
  • Experience in People management.
  • Fluency in English, reading and writing.
  • Preferable certificates as Project Manager, e.g. Prince2 or PMP.
  • A will to travel within Europe and North-America

As Project Manager at DigitalRoute, you will

  • Ensure project results meet requirements regarding technical quality, reliability, schedule and budget.
  • Lead and coordinate project planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting and people management.
  • Monitor performance and recommends schedule changes, cost adjustments or resource additions.
  • Provide timely and accurate information and status updates to project sponsors, end user and management.
  • Participate in budget development and evaluating how project plan changes impact cost and schedule.

Apply now,

We look forward to you joining us!

Contact details: 

Are you our new colleague?

Any questions?

Job category: Product & Technology
Location: Stockholm
Apply by: 2019-12-31

It is highly probable that at some point in time your data has passed through technology from DigitalRoute. If you turn on the heating in your house, travel by airplane, buy a train ticket or make a call with your phone from anywhere in the world! There is a great chance that the company behind these services use our technology to work with their data. You may not know about us, but the companies you trust to provide these daily services certainly do.

As part of our development team you will have the opportunity to be a key part of our journey to the cloud, and to provide great documentation not only for some of the world’s largest Telcos but also for enterprises across different industries, ranging from some of the world’s most known brands to start-ups hoping to make it big.

We promote self-organizing cross-functional teams, a flat hierarchy and flexible working hours to give all our employees a good work/life balance.

In our mission to create documentation that contributes to a great product user experience, there is always a new challenge and you will most certainly find projects that align with your passions as a technical writer.

We think that you

  • Love the challenge of providing clear and concise user information for a variety of users
  • Have a hands-on mindset approach and you like to test a feature to create or update relevant information
  • Are happy to communicate with your colleagues all over the world
  • Have several years’ experience in technical writing
  • Have a passion for technology and you are eager to learn new applications and skills
  • Have good attention to detail
  • Possess excellent written and verbal communication skills in English
  • Are adept at prioritizing your tasks and multi-tasking
  • Have experience in maintaining a documentation framework

 As a Senior Technical Writer at DigitalRoute you will

  • Be part of building a market leading cloud/hybrid platform for usage data processing
  • Work in an international company with a global market
  • Create and update technical user documentation, release documentation and training material
  • Work as part of different teams (some remotely) and individually
  • Participate in the full product development cycle, from idea generation to getting feedback from end customers

 

You also enjoy having a good time with your colleagues at the local pub, going for a lunch run or joining a ski trip or why not some table tennis, chess or climbing. All work and no play is not the DigitalRoute way!

 

About the company

DigitalRoute helps hundreds of enterprises across a variety of industries worldwide to capitalize on the growing wave of consumption-based commerce with our Usage Data Platform. DigitalRoute has been the market leader in this space, historically called billing mediation, for nearly 20 years. Over 350 leading companies worldwide use DigitalRoute Usage Data Platform to provide accurate complex usage-based business models. Our customers trust our technology to operate in the critical area of monetization.

We are a global company of 200 employees. We are headquartered in Stockholm and have offices all around the globe, from Kuala Lumpur to Atlanta. We are Experts - passionate and always seeking to improve. We are Open-minded - disruptive and innovative. We are Committed - customer satisfaction is our goal.

 

Responsible recruiter

Vilma Franzon 

vilma.franzon@digitalroute.com

Meet the Team!

Read more about your potential colleagues below and why they choose to work at DigitalRoute

HR Manager

Kristoffer Jaworska Persson

What made you say ”Yes!” to your job at DigitalRoute?

"I choose to join DigitalRoute for 3 main reasons. We are on an extremely exciting journey towards becoming a key enabler of shaping the business models of tomorrow. The people working at Digitalroute are fun, skillful and ambitious. And finally I got the opportunity to work for a fantastic manager."

Accountant

Silvia Huashuayo

What do you like the most about your job at DigitalRoute?

"I love my job because people care about me as a person and about my professional growth. There is a genuine spirit of cooperation and shared goals."