Renewal Manager

Introduction to business area:

DigitalRoute’s business is based on its software, which is sold both as traditional license and on subscription basis. The software is a world-leading data integration product that helps customers across many industries monetize operational data as well as optimize operations and customer service – typically as part of their digitalization and IoT initiatives. In addition to software, we provide our clients with product support and a range of product-related professional services. The renewal part of DigitalRoute business is approximately a third of the company’s turnover, and includes product support and subscriptions.

You will manage all our renewal business, including customer communication and order booking. You will also grow the business based on our installed base, by looking for upsell opportunities. In addition to supporting all our accounts with renewals business, you will own selected customer accounts yourself. Growing our renewal business is a vital part of our growth strategy.

This is a high impact position combining relationship management, contract negotiation and client satisfaction and you will be accountable for customer retention through the annual renewal process, proactive customer management, and forecast accuracy.

Who are you?

We are looking for an individual who is extremely structured and has solid experience in renewal management from a software B2B company with international exposure. You easily communicate across cultures and hierarchies and different departments, internally and externally, with the aim of managing your assigned business and supporting other account owners. You always see business opportunities, and you naturally also consider every opportunity’s profit & loss perspective.

What we are looking for?

As Renewal Manager you will be responsible for renewals of our customers’ product support and subscriptions. You will be an integral part of DigitalRoute’s sales team and work closely with sales colleagues worldwide, as well as our Product, Marketing, Support, and Finance teams to ensure the long-term success of customers. You will be working intimately with Sales, including coaching sales colleagues on how a renewal event can drive new sales beyond actual renewal.

Core Responsibilities:

  • Renewals – development: drive renewals process in collaboration with the sales directors to maintain and improve customer contracts and relationships; work with the Telco and Enterprise SVP’s to develop and refine renewal process; establish metrics, together with our product and support teams, that monitor overall usage and satisfaction of clients.
  • Renewals - operations: monitor expiry dates and setup relevant notification systems to manage tasks aimed at renewal success; manage frequency of proactively getting in touch with clients.
  • Renewals - business: Provide timely proposals & quotes, negotiate and close renewal opportunities, book orders, set up billing/invoicing plans, and generate invoices. Work with the finance team to ensure payment is collected. Prepare customer-specific engagement strategy prior to each renewal. Handle customer inquiries related to pricing, product information and reinstatement of maintenance contracts. 
  • Customer communication: together with Marketing, Release Manager and Support communicate release management information with regards to EOS, EOL and upgrade options (direct, and via web & Salesforce); work with Marketing to design and implement campaigns to existing customers.
  • Support – directive implementation: communicate and follow-up across global sales and all clients (be the main communication channel of the Head of Global Support). 
  • Support – reference information: Accurately record support related activities on customer/partner record in Salesforce as reference for Support organization when providing solutions to support cases. 
  • Account ownership: Ownership of selected accounts, complete responsibility including customer relationship, seek possibility of upselling, and overall profit/loss and new order booking.
  • Installed base: Manage total list of DigitalRoute software deployments; ensure updates in Salesforce of any deployment / installation changes, triggered by renewal or contract changes; keep up to date information of installed base for use by company management and global sales; ownership and updating of external customer reference list.
  • Contracts: Ownership of selected customer contracts; product support and subscription contract expert – advisor to sales in new contract situations; develop general customer contract expertise and develop contract management function.

You will be measured on i) overall renewal sales order amount including forecasting ii) new sales (up-sales) on renewal-only customers iii) accuracy and update frequency of installed base information and deployment database.

Core Requirements:

  • Education: Bachelor's degree or relevant experience required.
  • Previous Roles: 5 years’ minimum experience in the telecom/IT industry in a renewal role of software solutions. Experience of managing customer accounts. Ability to create valid business reasons to engage customers. Solid experience of Salesforce.
  • Communication: The proven ability to define, document, and present solutions to complex business problems. Excellent phone presence, verbal and written skills.
  • Personal drive: Entrepreneurship, motivator, team player and professional. Results oriented with proven follow-up skills. Initiative to anticipate, research, and leverage important industry trends.
  • Language: Fluency in spoken and written English. Additional languages such as Spanish, French, German, are a great plus.

You will line report directly to the head of our telco business (SVP Business Line Telecom) and by that have access to the management team of the company. You will also engage with our non-telco business (with the SVP Business Line Enterprise).

Your title will be Renewal Manager.

Our Values


We are proud to be the best.

It is important to remember that we are working in an ever changing environment. We need to keep developing, to remain the best at what we do. Passion is important here, we are passionate about our product and we love what we do, and that passion helps us to become and remain the experts we need to be to do our absolute best.

Open Minded

We dare to be disruptive and push boundaries.

We don’t want you to think outside the box, we want you to never imagine a box in the first place. We want you to challenge yourself, could this solution become better, is there an even better solution for this problem that you just haven’t imagined yet?


Together, we ensure 100 % customer satisfaction.

Success is not an option for us, it’s a must. Our trustworthiness is one of the tools we use to get there. We work actively to ensure that the targets that have been assigned are delivered on time and reach the customers’ expectations. We keep our promises and we are dedicated. This means that we are ready to kick in that higher gear and run that extra mile when it is needed. 


Contact details:

Are you our new colleague?

Any questions?

Contact hiring manager David Lindblom at or +46 708 139 446.


Apply now,

We look forward to you joining us!



About us

At DigitalRoute we have been providing new approaches to data integration and management since 2000. Our technology offers a unique degree of user configurability, processing all usage and statistical data extracted from the networks leading to great cost efficiencies, improved time-to-market and higher customer satisfaction for our customers. DigitalRoute is built on the core values of Expertise, Open-Mindness, and Commitment and has close to 200 employees, head quarters in Stockholm and regional offices in Atlanta and Kuala Lumpur. DigitalRoute is a venture-backed, privately-held company.

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