Quality Assurance Manager within Operations

 

It is highly probable that at some point in time your data has passed through technology from DigitalRoute. If you turn on the heating in your house, travel by airplane, buy a train ticket or make a call with your phone from anywhere in the world! There is a great chance that the company behind these services use our technology to work with their data. You may not know about us, but the companies you trust to provide these daily services certainly do. 

We are now looking for a Quality Assurance Manager within Operations that want to participate in building on the success story of DigitalRoute. 

Would you like to join a world leading company in developing our technically advanced product even further? The profile we are looking for will have a leading role in our ambitious customer satisfaction objectives and the growth of our Operations department.

Who are you?
To hold this role, we are looking for an individual who thrives in a shifting environment where optimization and innovation is the key. A person that always have the customer experience in focus and are used to work in a process and procedure driven context where monotoring and proactivity leads to renewal and implementation of new ways of working.  

Our ideal candidate is experienced in process development and works well in a shifting and results oriented environments.

We believe that you

  • Have proven process development and quality assurance experience (+2-5years)
  • Strong technical background within Development or Operations
  • Used to evaluating customers requirements and met these
  • Use to working with quality requirements both internally and towards Vendors.
  • Used to working with SLA creation and follow up
  • Excellent verbal and written communications skills

As Quality Assurance Manager at DigitalRoute Operations, you will
Be in charge of building structure and for securing overall operational SLAs and processes. You will create and implement frameworks for Operational process development and way of working for all departments within Operations. You will own and create requirements, both internal and against vendors, to secure the overall delivery towards our customers.  You must be comfortable with driving projects to create and improve necessary support systems and tools. 

Apply now,

We look forward to you joining us!

Contact details:

Are you our new colleague?

Any questions?

Contact Recruiting manager Josefin Malmqvist at Josefin.malmqvist@digitalroute.com or +46 722 265 304.

About us

DigitalRoute helps hundreds of enterprises across a variety of industries worldwide to capitalize on the growing wave of consumption based commerce with our Usage Data Platform. DigitalRoute has been the market leader in this space, historically called billing mediation, for nearly 20 years. Over 350 leading companies worldwide use DigitalRoute Usage Data Platform to provide accurate complex usage-based business models. Our customers trust our technology to operate in the critical area of monetization.

We are a global company of 200 employees. We are headquartered in Stockholm and have offices all around the globe, from Kuala Lumpur to Atlanta. We are Experts - passionate and always seeking to improve. We are Open- minded - disruptive and innovative. We are Committed - customer satisfaction is our goal.

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