Customer Engagement Manager

At DigitalRoute, we work at lightning speed. Our products need to handle information at massive scale and extend well beyond billing mediation. We're looking for a Customer Engagement Manager who brings experience with delivering small, medium and large cloud integration and data management projects.

In this role, you will be located at our office in Alpharetta, Atlanta.

Who are you?
As Customer Engagement Manager you will be responsible for building and maintaining post sales relationships with DigitalRoute’s largest and most complex customers in the Americas. Candidate will serve as a trusted advisor, ensuring successful DigitalRoute deployment and adoption.

We believe that you
will be able to plan and execute work according to deadlines and within budget. This includes managing matrixed resources and business stakeholders and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Customer Engagement Manager should be able to adapt various project methodologies to deliver the project.

 You will qualify by having:

  • 3+ years of experience in a related function is required
  • Must be able to navigate through competing/shifting priorities, demands and timelines through analytical and problem­ solving capabilities
  • Successfully managed customer engagements to completion and customer satisfaction
  • Project, vendor, people, stakeholder management and strong communication skills are a must
  • Willingness to travel periodically based on customer and business need

As Technical Account Manager at DigitalRoute, you will
Oversee multiple implementations and lead a team. Exceed expectations. Work with Customers in a region/across the country in a timely and cost-effective manner while exceeding customer expectations. Sole responsibility for client satisfaction, track project schedules and serve as liaison between internal departments and designated client points of contact.

Apply now,

We look forward to you joining us!

Contact details:

Are you our new colleague?

Any questions?

Contact Recruiting manager: Alejandro Lopresti


About us

DigitalRoute helps hundreds of enterprises across a variety of industries worldwide to capitalize on the growing wave of consumption based commerce with our Usage Data Platform. DigitalRoute has been the market leader in this space, historically called billing mediation, for nearly 20 years. Over 350 leading companies worldwide use DigitalRoute Usage Data Platform to provide accurate complex usage-based business models. Our customers trust our technology to operate in the critical area of monetization.

We are a global company of 200 employees. We are headquartered in Stockholm and have offices all around the globe, from Kuala Lumpur to Atlanta. We are Experts - passionate and always seeking to improve. We are Open- minded - disruptive and innovative. We are Committed - customer satisfaction is our goal.

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