L3 Support Engineer



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It is highly probable that at some point in time your data has passed through technology from DigitalRoute. If you turn on the heating in your house, travel by airplane, buy a train ticket or make a call with your phone from anywhere in the world! There is a great chance that the company behind these services use our technology to work with their data. You may not know about us, but the companies you trust to provide these daily services certainly do. 

In this role you will be located at our office in Sofia, Bulgaria.

We believe that you

  • Are open-minded and like to work in a highly collaborative environment
  • Are fluent in English, both verbally and written
  • Enjoy working in a global company
  • Have working experience in Red Hat, Ubuntu or similar
  • Have a couple of years working experience in Java
  • Have working experience in troubleshooting JVM and Java-applications
  • Have worked with Jira, Git, Salesforce or similar
  • Have a good understanding of telco: Diameter, Radius, Aggregation etc.
  • Have worked with various databases (PostgreSQL, Oracle, Derby, Couchbase etc.)
  • Can interpret Jstacks, Jmaps and Stack-traces
  • Are interested in Cloud and AWS-infrastructure

As L3 Support Engineer DigitalRoute you will

  • Be a part of our L3-team, which is a part of DevOps
  • Troubleshoot advanced customer cases
  • Reproduce bugs that may occur in the platform
  • Handle emergency bug fixes
  • Work closely with engineers and other support-teams
  • Work proactively with life cycle management and outage prevention


We look forward to you joining us!

DigitalRoute helps hundreds of enterprises across a variety of industries worldwide to capitalize on the growing wave of consumption based commerce with our Usage Data Platform. DigitalRoute has been the market leader in this space, historically called billing mediation, for nearly 20 years. Over 350 leading companies worldwide use DigitalRoute Usage Data Platform to provide accurate complex usage-based business models. Our customers trust our technology to operate in the critical area of monetization.

We are a global company of 200 employees. We are headquartered in Stockholm and have offices all around the globe, from Kuala Lumpur to Atlanta. We are Experts - passionate and always seeking to improve. We are Open- minded - disruptive and innovative. We are Committed - customer satisfaction is our goal.

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