Customer Engagement Manager



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Job description

It is highly probable that at some point in time your data has passed through technology from DigitalRoute. If you turn on the heating in your house, travel by airplane, buy a train ticket or make a call with your phone from anywhere in the world! There is a great chance that the company behind these services use our technology to work with their data. You may not know about us, but the companies you trust to provide these daily services certainly do.

We think that you

  • Love meeting new people and develop already established relationships
  • Are passionate about working in a Global company with customers and colleagues all over the world
  • Are curious and innovative, want to test new alternatives to established working methods and like to drive change
  • Are good at communicating, both in getting your message across and as an active listener
  • Have a systematic way of working with a strong analytical ability
  • Have a history of working close together with Sales and Product departments to identify up sell opportunities with the aim of growing existing customer base
  • Have several years of direct costumer engagement experience in post-sales support, or equivalent experience in professional services, account or service management functions

As a Customer Engagement Manager at DigitalRoute you will

  • Be responsible for growing existing customer base through expertise and knowledge around our products and services
  • Be responsible for maintaining customer relationships by defining and maintaining a strategic account plan for assigned customers and develop action plans from customer feedback
  • Collaborate across functions to drive customer specific improvements and managing structured customer engagement
  • Be the primary contact for the customer and to maintain customer satisfaction through events, risk and escalation management
  • Be responsible for retention of revenue associated with assigned customers
  • Act as the voice of the customer Internally to collect information and feedback to drive continuous improvement across all areas
  • Identify and share best practices, and knowledge around business success and customer experience
  • Drive and pro-actively monitor customer satisfaction through regular interactions with the customer and maintain awareness of all customer activities
  • Be travelling to customer sites for account reviews or other strategic on-site meetings

You also enjoy having a good time with your colleagues at the local pub, go for a lunch run or ski trip or why not some table tennis, chess or climbing. All work and no play is not the DigitalRoute way!


DigitalRoute helps hundreds of enterprises across a variety of industries worldwide to capitalize on the growing wave of consumption based commerce with our Usage Data Platform. DigitalRoute has been the market leader in this space, historically called billing mediation, for nearly 20 years. Over 350 leading companies worldwide use DigitalRoute Usage Data Platform to provide accurate complex usage-based business models. Our customers trust our technology to operate in the critical area of monetization.

We are a global company of 200 employees. We are headquartered in Stockholm and have offices all around the globe, from Kuala Lumpur to Atlanta. We are Experts - passionate and always seeking to improve. We are Open- minded - disruptive and innovative. We are Committed - customer satisfaction is our goal.

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